Cancellation Policy
Order Cancellation
Customers may request cancellation of their order before the product has been processed, packed, or dispatched from our warehouse.
We strive to process orders quickly to ensure timely delivery; therefore, cancellation requests should be submitted as soon as possible after placing the order.
Cancellation Before Dispatch
Orders are eligible for cancellation if:
- The product has not yet been dispatched.
- The order is still under processing.
- The shipment has not been handed over to the courier partner.
In such cases, customers may contact our support team and request cancellation.
Upon successful verification, the order will be cancelled and the applicable refund process will be initiated.
Cancellation After Dispatch
Once an order has been:
- Packed
- Processed for shipment
- Handed over to the courier partner
- Marked as dispatched
Cancellation may no longer be possible.
Customers who no longer wish to keep the product after delivery may refer to our Refund & Return Policy for available options, subject to eligibility.
How to Request a Cancellation
To request cancellation of an order, please contact our customer support team immediately through any of the following channels:
Email : info@uniqueav.in
Phone : 011-4036-6859
When contacting us, please provide:
- Order Number
- Customer Name
- Registered Email Address
- Reason for Cancellation
Providing complete information helps us process your request faster.
Cancellation Approval
Cancellation requests are reviewed based on the current order status.
Unique AV Electronics reserves the right to:
- Approve cancellation requests
- Reject cancellation requests for dispatched orders
- Request additional verification before processing a cancellation
Customers will be informed of the status of their cancellation request via email or phone.
Refund for Cancelled Orders
If a cancellation request is approved before dispatch:
- The order amount will be refunded through the original payment method whenever possible.
- Refunds are generally processed within 7–10 business days after cancellation approval.
- Actual credit timelines may vary depending on the payment gateway, bank, or card issuer.
Cancellation of Out-of-Stock Orders
In rare situations where a product becomes unavailable after an order has been placed, Unique AV Electronics reserves the right to cancel the order.
In such cases:
- Customers will be notified immediately.
- Alternative products may be suggested.
- A full refund will be processed if no suitable alternative is accepted.
Cancellation Due to Payment Issues
Orders may be cancelled if:
- Payment authorization fails.
- Fraudulent activity is suspected.
- Payment verification cannot be completed.
- Incorrect payment information is provided.
Customers will be informed if any such issue arises.
Customized or Special-Order Products
Orders placed for:
- Customized products
- Made-to-order products
- Special procurement items
- Products specifically sourced on customer request
may not be eligible for cancellation once procurement or processing has begun.
Customers are advised to confirm all specifications before placing such orders.
Fraud Prevention
Unique AV Electronics reserves the right to refuse or cancel any order if we believe that:
- Fraudulent activity is involved.
- The transaction violates our Terms & Conditions.
- The order has been placed using unauthorized payment methods.
- The order poses a security risk to our business or customers.
Changes to This Policy
Unique AV Electronics reserves the right to modify or update this Cancellation Policy at any time without prior notice.
Any changes will be published on this page and become effective immediately upon posting.
Contact Us
Unique AV Electronics
40/221, Lower Ground Floor
Chittaranjan Park
New Delhi – 110019
Phone: 011-4036-6859
Email: info@uniqueav.in