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Warranty Policy

Effective Date: June 06, 2026
At Unique AV Electronics, we are committed to providing high-quality, genuine products backed by reliable manufacturer warranties. This Warranty Policy explains the warranty coverage applicable to products purchased through UniqueAV.in.
Please read this policy carefully before making a purchase.

Manufacturer Warranty

Most products sold on UniqueAV.in are covered under the warranty provided by their respective manufacturers.
The warranty period, coverage, terms, and conditions may vary depending on:
  • Product category
  • Brand
  • Manufacturer policies
  • Product model
Customers are advised to review the warranty information mentioned on the product page or supplied with the product packaging.

What Does the Warranty Cover?

Manufacturer warranties generally cover:

  • Manufacturing Defects : Faults arising from defects in materials or workmanship during normal use.
  • Functional Failures : Unexpected malfunctioning of components under standard operating conditions.
  • Hardware Defects : Defects identified during the warranty period that are not caused by misuse, negligence, or accidental damage.

Warranty claims are subject to inspection and approval by the manufacturer or authorized service center.

What Is Not Covered Under Warranty?

The warranty does not cover damage or failures resulting from:

Physical Damage : Broken panels, Cracked screens, Dented cabinets, Impact damage

Water or Liquid Damage : Damage caused by water, moisture, humidity, or liquid exposure.

Improper Installation : Issues arising from incorrect installation, wiring, mounting, or setup.

Unauthorized Repairs : Products repaired, modified, or opened by unauthorized personnel.

Electrical Issues :  Damage caused by Voltage fluctuations, Power surges, Lightning strikes, Improper grounding.

Accidental Damage : Damage caused by mishandling, accidents, misuse, neglect, or abuse.

Normal Wear and Tear : Routine deterioration resulting from normal usage over time.

Consumable Components : Items such as batteries, cables, lamps, filters, and other consumable parts may have separate warranty terms or may not be covered under standard manufacturer warranties.

Warranty Claim Requirements

To process a warranty claim, customers must provide:

  • Original purchase invoice
  • Order confirmation details
  • Product serial number (if applicable)
  • Description of the issue
  • Supporting photographs or videos when requested

Failure to provide proof of purchase may result in rejection of the warranty claim.

How to Claim Warranty

Step 1: Contact Support
Reach out to our customer support team with your purchase details and a description of the issue.

Step 2: Troubleshooting Assistance
Our technical support team may guide you through basic troubleshooting steps to identify and resolve the issue.

Step 3: Warranty Verification
We will verify Purchase details,  Warranty eligibility, Manufacturer coverage

Step 4: Service or Replacement
Depending on the manufacturer’s warranty terms, the product may be Repaired, Replaced, Sent to an authorized service center. 

The final decision regarding repair or replacement remains subject to the manufacturer’s warranty policy.

Authorized Service Centers

Warranty services are generally provided through:
  • Manufacturer-authorized service centers
  • Authorized brand support networks
  • Approved service partners
Customers may be directed to the nearest authorized service center for inspection and repairs.

Authorized Service Centers

Warranty services are generally provided through:
  • Manufacturer-authorized service centers
  • Authorized brand support networks
  • Approved service partners
Customers may be directed to the nearest authorized service center for inspection and repairs.

Technical Support Assistance

Even after your purchase, Unique AV Electronics remains committed to supporting you.

Our technical support team can assist with:

  • Product setup guidance
  • Installation support
  • Configuration assistance
  • Basic troubleshooting
  • Operational guidance

Support may be provided through:

  • Phone Support
  • Email Support
  • Remote Assistance
  • Technical Consultation

Shipping for Warranty Claims

In certain cases, customers may be required to:

  • Deliver the product to an authorized service center
  • Ship the product for inspection
  • Coordinate directly with the manufacturer

Shipping costs related to warranty claims may vary depending on the manufacturer’s policy and the nature of the claim.

Limitation of Liability

Unique AV Electronics acts as a reseller and service facilitator for various brands and manufacturers.

Warranty obligations are governed by the respective manufacturer’s warranty terms and conditions.

Unique AV Electronics shall not be held liable for:

  • Indirect damages
  • Loss of business
  • Data loss
  • Loss of profits
  • Delays caused by manufacturers or service centers

beyond the remedies available under applicable warranty coverage.

Genuine Products Guarantee

We proudly offer only genuine products sourced from authorized distributors and manufacturers.

Every product sold through UniqueAV.in is carefully inspected before dispatch to ensure quality and authenticity.

Our commitment to genuine products helps ensure customers receive valid manufacturer warranty coverage and dependable after-sales support.

Contact Us

For warranty support, technical assistance, or service-related inquiries, please contact:

Unique AV Electronics
40/221, Lower Ground Floor
Chittaranjan Park
New Delhi – 110019

Phone: 011-4036-6859
Email: info@uniqueav.in

At Unique AV Electronics, our goal is to provide not only premium audio visual products but also dependable after-sales support and warranty assistance to ensure complete customer satisfaction.