Refund & Return Policy
Return Eligibility
We offer a 7-Day Return Window from the date of delivery for eligible products.
You may request a return, replacement, or refund if:
- The product is damaged during transit.
- The product received is defective or malfunctioning.
- The product delivered is different from what was ordered.
- The product does not match its description on our website.
- The product is dead on arrival (DOA).
To be eligible for a return, the request must be initiated within 7 days of receiving the product.
Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect product
You must notify our customer support team within 24 hours of delivery.
To help us process your request quickly, please provide:
- Order Number
- Product Name
- Description of the issue
- Photographs and/or videos showing the defect or damage
- Packaging images, if applicable
Once the returned item is inspected and the issue is verified by our quality team, we will arrange for a replacement or process the applicable refund.
Customer Remorse Returns
If you wish to return a product because:
- You changed your mind
- The product does not fit your requirements
- You no longer need the item
You may still request a return within 7 days of delivery, provided that:
- The product is unused.
- The product is in its original condition.
- All original packaging is intact.
- All accessories, manuals, and included items are returned.
In such cases, shipping, handling, and applicable restocking charges may be deducted from the refund amount.
Return Conditions
To qualify for a return, the product must:
- Be in its original condition.
- Be free from physical damage caused after delivery.
- Include original packaging.
- Include all accessories, cables, manuals, and bundled items.
- Be accompanied by the original invoice or proof of purchase.
Returns that do not meet these conditions may be rejected.
Non-Returnable Items
Returns may not be accepted for:
- Products damaged after delivery due to misuse or negligence.
- Products with missing accessories or components.
- Customized or special-order products.
- Products showing signs of installation, modification, or tampering.
- Products returned without original packaging.
- Products returned after the applicable return period.
Refusing Damaged Deliveries
If the outer packaging appears:
- Opened
- Tampered with
- Severely damaged
We strongly recommend refusing the delivery and immediately notifying our support team.
Accepting visibly damaged packages may affect the return or claim process.
Return Process
Step 1: Contact Support
Initiate your return request by contacting us through:
- Phone
- WhatsApp Support
Please provide your order number and reason for return.
Step 2: Verification
Our support team may request photographs, videos, or additional information to verify the issue.
Step 3: Reverse Pickup
If approved, we will arrange a reverse pickup whenever possible. In certain locations, customers may be required to ship the product to our designated address.
Step 4: Inspection
Once the product reaches our facility, it will undergo inspection by our quality control team.
Step 5: Refund or Replacement
After successful inspection and approval, the refund or replacement process will be initiated.
Refund Policy
Refunds are processed only after the returned product has been received and successfully inspected.
Approved refunds are generally processed within 7–10 business days.
Refunds may be issued through:
- Original payment method
- Store credit
- Bank transfer (where applicable)
Processing times may vary depending on the payment provider or banking institution.
Restocking & Handling Charges
For returns that are not related to:
- Product defects
- Wrong product delivery
- Shipping damage
Unique AV Electronics reserves the right to deduct applicable handling, shipping, and restocking charges before processing the refund.
Product Exchanges
Eligible products may be exchanged for:
- Identical replacement units
- Replacement of defective products
- Alternative products (subject to availability and price adjustment)
Exchange requests are subject to inspection and approval.
Cancellation Policy
Orders can be cancelled only before they are dispatched from our warehouse.
To request cancellation:
- Contact our support team immediately after placing the order.
- Provide your order reference number.
Once an order has been packed, processed, or shipped, cancellation may no longer be possible.
In such cases, customers may use the standard return process after delivery, subject to eligibility.
Manufacturer Warranty
Most products sold by Unique AV Electronics are covered under the respective manufacturer’s warranty.
Warranty claims should be made according to the manufacturer’s terms and conditions.
The warranty does not cover:
- Physical damage
- Water damage
- Improper installation
- Unauthorized repairs
- Accidental damage
- Normal wear and tear
Customers should retain their original invoice for warranty claims.
Contact Us
Unique AV Electronics
40/221, Lower Ground Floor
Chittaranjan Park
New Delhi – 110019
Phone: 011-4036-6859
Email: info@uniqueav.in