Shipping & Delivery Policy
Order Processing
Once your order is successfully placed and payment is authorized, you will receive:
- Order Confirmation Email
- Order Reference Number
- Purchase Details
- Delivery Information
Our team will begin processing your order after payment verification and product availability confirmation.
Orders are generally processed within 1-3 business days, excluding Sundays and public holidays.
Product Availability
While we make every effort to maintain accurate inventory levels, product availability may occasionally vary.
In the rare event that:
- A product becomes unavailable after purchase
- Inventory discrepancies occur
- Payment authorization issues arise
Our team will promptly contact you via phone or email to discuss suitable alternatives, revised delivery schedules, or refund options.
Shipping Coverage
Unique AV Electronics currently ships products across most locations within India.
For deliveries to remote or difficult-to-access regions, additional transit time may be required.
If delivery to your location is unavailable, our support team will notify you before processing the order.
Shipping Charges
Free Shipping Across India
We offer FREE Shipping on most products delivered within India unless otherwise specified on the product page.
Any applicable shipping charges, if required for specific products or locations, will be clearly displayed during checkout before payment.
Delivery Timeline
Estimated delivery timelines are:
Standard Delivery
7 – 11 Business Days
Delivery timelines may vary depending on:
- Product availability
- Delivery destination
- Courier partner schedules
- Weather conditions
- Government restrictions
- Public holidays
- Unforeseen logistical disruptions
Please note that delivery dates provided are estimates and should not be considered guaranteed delivery commitments.
Shipping Partners
To ensure safe and reliable delivery, we work with trusted logistics providers, including:
- Blue Dart
- DTDC
- FedEx
- Delhivery
- Other reputed courier partners
The courier service used may vary depending on product type, destination, and service availability.
Order Tracking
Once your order has been dispatched, you will receive:
- Shipment Confirmation
- Tracking Number
- Courier Partner Details
Customers can use the tracking information provided to monitor the delivery status of their orders.
Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery cannot be completed due to:
- Incorrect address
- Recipient unavailability
- Invalid contact information
the shipment may be returned to our warehouse.
Additional shipping charges may apply for re-dispatching such orders.
Delivery Address Accuracy
Customers are responsible for providing accurate:
- Name
- Mobile Number
- Billing Address
- Shipping Address
- PIN Code
Unique AV Electronics shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
Receiving Your Package
Upon delivery, customers are advised to:
- Inspect the package carefully.
- Verify that the package is sealed and untampered.
- Check for any visible signs of damage.
If the outer packaging appears:
- Opened
- Tampered with
- Severely damaged
Please refuse the delivery and immediately contact our customer support team.
Prompt reporting helps us resolve issues quickly and efficiently.
Partial Shipments
In certain situations, orders containing multiple products may be shipped separately to ensure faster delivery.
Customers will be notified if an order is divided into multiple shipments.
No additional shipping charges will apply for partial shipments initiated by us.
Delayed Deliveries
Although we strive to meet estimated delivery timelines, delays may occur due to circumstances beyond our control, including:
- Natural disasters
- Extreme weather conditions
- Transportation disruptions
- Government regulations
- Public holidays
- Courier network delays
- Force majeure events
Unique AV Electronics shall not be held liable for delivery delays caused by third-party logistics providers or unforeseen circumstances.
International Shipping
At present, Unique AV Electronics primarily serves customers within India.
For international shipping inquiries, customers may contact our support team to discuss available options.
Alternative Delivery Arrangements
If you require special delivery arrangements, installation scheduling, or assistance with large AV equipment deliveries, please contact us before placing your order.
Our team will do its best to accommodate your requirements wherever possible.
Contact Us
Unique AV Electronics
40/221, Lower Ground Floor
Chittaranjan Park
New Delhi – 110019
Phone: 011-4036-6859
Email: info@uniqueav.in